SERV 311: Course Description Service design can be used as a powerful tool to understand and tackle many of the complex social and environmental problems facing organizations, communities and societies today. Working closely with client organizations, students apply a wide range of collaborative design and creative problem-solving methods to investigate societal challenges, analyze existing solutions, develop solutions that improve quality of life, and create implementation roadmaps.
Course Goals & Learning Outcomes The following course goals articulate the general objectives and purpose of this course:
Students will learn about creative strategies and process used in the development of new and innovative services.
Students will gain insight and understanding of the methods used to create new service architectures.
Students will develop critical judgment in assessing, comparing and selecting design proposals based on established criteria.
Students will learn how to apply user-centric approaches in design to identify touch points and to service ecologies.
Students will acquire and develop appropriate communication and presentation skills.
Students will learn to manage service design projects.
Students will understand the designer’s role design and development of service ecologies.
The following course outcomes indicate competencies and |measurable skills that students develop as a result of completing this course:
Students will develop professional skills and methodologies used in the development of service design concepts.
Students will develop the ability to manage service design projects.
Students will develop and formulate metrics to assess the viability of one design concept against another.
Students will prepare and produce project documentation.
Students will demonstrate through project work the application of an efficient design methodology.
Students will produce design solutions that are user-centric and commercially focused.
Students will resolve and communicate design solutions through a range of media and oral presentations to a standard that is of a professional level.